Customer Service in B2C eCommerce

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2025-11-28 11:21:10 -

Customer service is a pivotal element of the B2C eCommerce experience, significantly impacting customer satisfaction and brand loyalty. In an online environment, consumers expect prompt and effective support, which can be delivered through various channels such as live chat, email, and social media. Businesses that prioritize customer service can differentiate themselves in a crowded...

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