The Retention Equation: Identifying "At-Risk" Markers Through Requirements Gathering.
In the world of higher education, student retention is the ultimate metric of institutional health. When a student withdraws, it isn't just a loss of tuition revenue; it is a breakdown in the institutional mission. For years, universities treated retention as a "black box"—something that happened or didn't happen based on vague factors like "student fit" or "personal issues." However, in...
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